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The Royal Garden Hotel urgently needs the services of devoted and hardworking Reservation Manager. Royal Garden Hotel are rapidly expanding. We have an exciting opportunity for an individual to be part of this dynamic Hotel.
Main tasks and responsibilities of the employee operations:
Having knowledge of entire Reservation Procedure according to International Hotel manual system.
Responsible for Hotel and Local Reservations and Reservation - Links to Best Western World Wide.
Handling of correspondences, sorted - out letters, telexes, fax, cables which are checked already by Front Office Manager.
Allocate daily tasks to Reservations staff.
Review reservation booked daily.
Review arrival report daily.
Responsible for preparation of occupancy forecast.
Responsible for training staff.
Responsible for implementation of policies and procedures.
Monitoring Telephone Manner and general performance of reservations staff daily.
Within Royal Garden Hotel we have an open and supportive working climate where trust is a key word. We offer excellent primary and secondary remuneration, an extensive development and social plan and a pleasant and informal work environment in an international setting.
Qualifications/Education & Languages/Desirable Skills:
strong guest orientation Highly responsible. At least one year experience in the international hospitality industry
Previous experience in a similar role is essential with 5 star hotel/resort exposure highly desirable.
NVQ3 will be an advantage.
Trained in ESPA, ELEMIS, THALGO will be an advantage.
English is preferred
Any other language is most welcome.
We will provide you with the training and development that will support your future aspirations. When we invest in a property, we not only invest in bricks and mortar, we invest in the team which has the responsibility of bringing this hotel to life and making it a success.
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